FAQ Category

Security

1. Is it ok to send account information via e-mail?

   No, regular email is not secure. Never email personal financial information such as account numbers or your social security number. 

2. What should I do if I suspect my online information has been compromised?

   If you are a OceanFirst Bank Customer and believe you are a victim of fraud or identity theft, immediately contact Customer Care.

3. What security features are in place to protect my account information online?

   OceanFirst Bank Digital Banking uses encryption methods to protect your personal information like user IDs, passwords and account information over the Internet. The security of your personal information is always a priority at OceanFirst Bank. For more information on how we protect you, please visit the Security resource page.

4. Is it ok to provide my password when asked?

   No. OceanFirst Bank will never ask for your password. We have alternative methods of verifying your identity.

5. How do I report a lost or stolen debit or ATM card?

   If you believe your OceanFirst Bank Debit Card has been lost, stolen, or used without your authority, contact Customer Care immediately. If outside of business hours, please call 1.800.472.3272.